Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 12, 2026

1. Introduction

SilverSupport AI, LLC ("SilverSupport," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered support services, website, and related applications (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Billing information (processed securely through third-party payment providers)
  • Communication preferences

2.2 Voice and Call Data

As a voice-based AI support service, we collect:

  • Voice recordings of calls made to our support line
  • Transcriptions of voice interactions
  • Call metadata (duration, time, phone number)

Important: Voice data is processed to provide support and improve our AI systems. We implement strict security measures to protect this sensitive information.

2.3 Automatically Collected Information

When you access our Services, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and general location
  • Usage data (pages visited, features used)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide Services: To deliver AI-powered support and respond to your inquiries
  • Improve Our AI: To train and enhance our AI models for better assistance
  • Account Management: To manage your account and provide customer support
  • Communication: To send service updates, security alerts, and promotional materials (with your consent)
  • Analytics: To understand usage patterns and improve our Services
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our Services (e.g., cloud hosting, payment processing)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure data centers with access controls
  • Regular security assessments and audits
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Voice recordings and transcripts are retained for service improvement purposes and may be anonymized after a reasonable period.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@silversupport.ai.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage
  • Improve our Services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: